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Subject: Smart Upgrade Issue - The file is damaged, obsolete or intended for a different operating system
Feedback Type: Problem
Product Area: Notes Client
Technical Area: Install
Platform: Windows XP client
Release: 8.5
Reproducible: Intermittent
I'm in the process of using Smart Upgrade to upgrade from 8.0 to 8.5. Most installations are working perfectly, but in one instance the upgrade worked fine until the user tried to open her mail and received the error "The file is damaged, obsolete or intended for a different operating system". From what I've read this happens occassionally with desktop.ndk files, but I haven't heard of it happening with a mail file, expecially when nothing with the operating system has changed. I donloaded a new replica and all is fine, but wonder if anyone else seen this error?
Feedback number WEBB7RPVZX created by ~Anita Chuponetherikle on 05/03/2009
Status: Open
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